Shipping conditions
Shipping within Germany
We ship orders within Germany on weekdays with DHL.
Delivery usually takes 1 to 3 business days after shipping confirmation.
Delivery to Switzerland 🇨🇭
Yes, we also deliver to Switzerland! Swiss import tax is already calculated at checkout and paid by us in advance. So, you will not incur any additional customs duties or surcharges upon delivery – your Kinuaya package will arrive directly to you without any surprises. Shipping costs: €5.99.
International Shipping
For deliveries outside Germany, the delivery time is generally 3 to 5 business days, depending on the destination country and the respective shipping service provider.
Shipment Insurance
Your order is insured until it is handed over to you.
Please check the goods for external transport damage upon receipt. If damage is visible, please report it directly to the delivery person and then contact our customer service.
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Frequently Asked Questions (FAQ)
How do I know that my order was successful?
After completing your order, you will receive an order confirmation by email, which confirms the receipt of your order.
Once your order has been shipped, you will also receive a shipping confirmation.
Where do we deliver?
We deliver within Germany as well as internationally.
Shipping within Germany is done on weekdays with DHL. Internationally, delivery may vary depending on the destination country and the shipping service provider.
Is my shipment insured?
Yes, your order is insured until it is handed over to you. Please note that any transport damage should be reported directly upon delivery if possible.