Returns policy

We want you to be completely satisfied with your purchase from Kinuaya. Should you still wish to return an item, you can do so within 14 days of receiving the goods.

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Return Period

You can return items to us within 14 days of your order being delivered. The decisive factor is the shipping date of the return.

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Refund

Once we have received and inspected your return, we will refund the corresponding amount (minus the €5.00 processing fee) to the original payment method used.

Alternatively, for heavily discounted items, you will receive a store credit via email.

Please allow up to 10 business days for processing after your return is received.

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Return Address

KINUAYA
Hermann-Metzger-Straße 19
88045 Friedrichshafen
Germany